Advanced Service Level
Advanced provides self-service tools within Crossroads for monitoring, managing, and configuring devices, including the ability to request a repair for devices under warranty and access to documentation and driver downloads.
Premium Service Level
In addition to what is enabled in Advanced, Premium provides live support with access to our technical experts. Premium customers receive assistance with firmware updates and configuration changes and enhanced functionality within Crossroads.
Contact our Sales team to inquire about the SaaS offering that is right for you, and take advantage of the superior products and support FW provides.